Refund policy
This English translation is provided for convenience. In case of any discrepancy, the French version prevails.
At DIFFERENT, we want you to be completely satisfied with your order.
We apply a 30-day commercial return policy, which means that you have 30 days from receipt of your order to request a return, subject to the conditions set out below.
This commercial policy is in addition to the statutory rights you enjoy as a consumer and does not limit them.
RETURN CONDITIONS
To be eligible for a return under our commercial policy, the item must be returned in the same condition in which you received it: unworn, unused, unwashed, with all its tags attached and, as far as possible, in its original packaging.
Proof of purchase or your order number may also be requested.
Items showing signs of use beyond the handling necessary to establish their nature, characteristics and proper functioning may be subject to a reduction in the refund in accordance with the applicable legal provisions.
HOW TO MAKE A RETURN
Before making your return, please contact us at:
contact@differentofficiel.com
Please state your order number and the item(s) concerned.
Upon receipt of your request, we will send you the instructions necessary to make your return.
Returns must be sent to:
DIFFERENT
39 rue Ramponeau
75020 Paris
France
In order to facilitate and speed up the processing of your return, we recommend that you contact us before shipping anything.
RETURN COSTS
Refund
If you wish to return an item in order to obtain a refund, the direct cost of returning the item is borne by you, except where DIFFERENT is legally required to bear it, in particular in the event of an error on our part or under the applicable statutory warranties.
We recommend that you use a tracked shipping method and keep your proof of postage until your return has been fully processed.
Size or colour exchange
If you wish to exchange your item for another size or another colour, the return costs are covered by DIFFERENT, subject to the availability of the desired item.
Contact us at contact@differentofficiel.com so that we can approve your request and send you the return instructions.
If the desired item is no longer available, we will offer you an alternative solution.
Store credit
If you choose to receive a DIFFERENT store credit (avoir) rather than a refund, the return costs are covered by DIFFERENT.
The terms and conditions of use of the store credit will be communicated to you when it is issued.
In-store return
You may also return your order free of charge directly to our store:
DIFFERENT
39 rue Ramponeau
75020 Paris
France
Please bring your order number or proof of purchase.
In-store returns are free of charge.
DAMAGED OR DEFECTIVE ITEM OR ORDER ERROR
Please check your order as soon as you receive it.
If you find that an item is defective, damaged or different from the one you ordered, contact us at:
contact@differentofficiel.com
Please provide your order number and, where useful for the examination of your request, photographs showing the problem.
Where the return results from an error by DIFFERENT or falls under the applicable statutory warranties, the return costs are borne by DIFFERENT in accordance with the applicable regulations.
We will offer you the appropriate solution according to your situation and your rights: repair where applicable, replacement, exchange or refund.
This policy does not limit your rights under the statutory warranties, in particular the legal guarantee of conformity (garantie légale de conformité) and the warranty against hidden defects (garantie des vices cachés).
EXCEPTIONS AND NON-RETURNABLE ITEMS
Certain products may be excluded from the right of withdrawal where provided for by law, in particular items made to the consumer’s specifications or clearly personalised, as well as certain sealed products that cannot be returned for health protection or hygiene reasons once they have been unsealed after delivery.
If you are unsure whether an item is eligible for return, contact us at:
contact@differentofficiel.com
Sale or promotional items
Items purchased on promotion or during sales on our online store benefit from the statutory right of withdrawal where it applies.
Any specific conditions of our 30-day commercial return policy cannot remove or reduce your statutory rights.
STATUTORY RIGHT OF WITHDRAWAL — DISTANCE SALES
Where your purchase benefits from the statutory right of withdrawal (droit de rétractation) provided for by the regulations applicable to distance contracts, you have a period of 14 days from receipt of the goods to inform us of your decision to withdraw, without having to give any reason for your decision.
In the case of an order for multiple goods delivered separately, the period runs, under the conditions provided for by the applicable regulations, from receipt of the last item concerned.
To exercise your right of withdrawal, you must send us an unequivocal statement expressing your wish to withdraw to:
contact@differentofficiel.com
or by post to:
DIFFERENT
39 rue Ramponeau
75020 Paris
France
You may use the model withdrawal form available at the bottom of this page, but its use is not mandatory.
After informing us of your decision to withdraw, you must return the items to us without undue delay and, at the latest, within 14 days of communicating your decision to withdraw.
When exercising the right of withdrawal, the direct cost of returning the goods is borne by you, unless DIFFERENT expressly agrees to bear it or where the regulations require DIFFERENT to bear it.
REFUNDS
Upon receipt of your return, we will inspect it.
Where the conditions for a refund are met, the refund will be made using the same means of payment as that used for the initial transaction, unless expressly agreed otherwise under the conditions provided for by law.
Under the statutory right of withdrawal, we refund the sums due, including the initial standard delivery costs where required by the regulations.
If you have expressly chosen a delivery method more expensive than the standard delivery method offered, the additional costs corresponding to that choice are not refunded, under the conditions provided for by the regulations.
When the statutory right of withdrawal is exercised, the refund is made without undue delay and at the latest within 14 days from the date on which we are informed of your decision to withdraw. For sales of goods, DIFFERENT may, however, withhold the refund until the goods have been recovered or until you have supplied proof of having sent them back, whichever is the earlier.
Your bank or card issuer may then require additional time before the refund appears on your account.
MODEL WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from your order.
To the attention of:
DIFFERENT
39 rue Ramponeau
75020 Paris
France
Email: contact@differentofficiel.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Item(s) concerned:
…………………………………………………………………………
Order number:
…………………………………………………………………………
Ordered on:
…………………………………………………………………………
Received on:
…………………………………………………………………………
Name of consumer:
…………………………………………………………………………
Address of consumer:
…………………………………………………………………………
Date:
…………………………………………………………………………
Signature of consumer:
(only if this form is sent on paper)
…………………………………………………………………………
You may send this form by email to:
contact@differentofficiel.com
or by post to:
DIFFERENT
39 rue Ramponeau
75020 Paris
France
CONTACT US
For any question regarding a return, an exchange, a store credit or a refund:
contact@differentofficiel.com
DIFFERENT
39 rue Ramponeau
75020 Paris
France