Shipping policy

This English translation is provided for convenience. In case of any discrepancy, the French version prevails.

Last updated: 19 October 2026

At DIFFERENT, we prepare and ship your orders from Paris with the utmost care.

1. ORDER PROCESSING

Orders are generally prepared and shipped on the same day, and at the latest within 24 business hours.

The delivery times indicated below correspond to the estimated transit time after the order has been processed.

The times communicated are estimates and may exceptionally be affected by circumstances beyond our control, in particular during periods of high activity or in the event of disruption to transport services.

2. DELIVERY IN FRANCE

For deliveries in metropolitan France:

Pick-up point delivery (Mondial Relay): free, with no minimum purchase.

Home delivery: €4.90.

Carriers: Mondial Relay (pick-up point), Colissimo or Mondial Relay (home delivery), depending on the method selected when ordering.

Estimated transit time: 1 to 2 working days after the order has been processed.

Taking into account our preparation time, you should generally allow about 1 to 3 working days between ordering and delivery.

3. DELIVERY TO BELGIUM, GERMANY AND LUXEMBOURG

For deliveries to Belgium, Germany and Luxembourg:

Standard delivery: €6.90 for any order under €100.

Free delivery on orders of €100 or more.

Estimated transit time: 3 to 5 working days after the order has been processed.

Taking into account our preparation time, you should generally allow about 3 to 6 working days between ordering and delivery.

4. ORDER TRACKING

When a tracking number is available, it is sent to you after your order has been shipped so that you can follow its delivery.

5. DELIVERY ADDRESS

The customer is responsible for the accuracy and completeness of the address entered when ordering.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to correct it as long as the order has not yet been shipped.

6. DELIVERY DELAYS

The times displayed are estimated transit times.

The rights enjoyed by consumers under applicable regulations, in particular regarding delivery times, remain fully applicable.

In the event of a delay or difficulty with the delivery of your order, contact us so that we can carry out the necessary checks.

7. DAMAGED PARCEL OR DELIVERY ISSUE

If your parcel arrives damaged or if you encounter a problem with its delivery, contact us as soon as possible, stating your order number and attaching, where useful, photographs showing the problem.

We will examine your request in accordance with your rights and applicable regulations.

8. STORE PICKUP

When this option is offered at checkout, you can collect your order free of charge from our store:

DIFFERENT
39 rue Ramponeau
75020 Paris
France

You will receive a confirmation when your order is ready for pickup.

9. CONTACT

For any question regarding the shipping or delivery of your order:

Email: contact@differentofficiel.com
Phone: +33 1 87 42 36 76

DIFFERENT
39 rue Ramponeau
75020 Paris
France